Chapter 23. It’s the Little Things

Sometimes an employee can start off fine, then gradually do more and more to take advantages of gaps in the system or your own good nature. If they get away with one thing, they do a little more the next time. If confronted, they have a reasonable explanation and promise not to do it again. But then, time passes, and they do it again. Often what they do seems so small that you may not want to say anything to rock the boat—especially if they are doing a good job—afraid to interfere with employee productivity and morale. But left unchecked, the occasional times when the employee takes advantage can increase and can spread to other employees who start to take advantage as well.

It is like the Field of Dreams motto: ...

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