Chapter 33. When the Cat’s Away

Even a company owner or manager needs some time off and should be able to count on their supervisors or employees to do the work in their absence, make reasonable decisions, and keep them informed about important developments. But problems can develop when the employee left in charge is irresponsible and doesn’t do what is necessary to keep the business running effectively—or takes on responsibilities and makes decisions that are counter-productive for the business. Even worse can be when an employee conceals critical information from the business owner or manager, leading to costly repairs and corrections as a result of the gap.

That’s what happened for Cheri and Brad, who ran a thriving boat sales and rental store. ...

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