Developing and Managing Knowledge Is Key to Team Performance


Key principle: To build leaders, you must determine the knowledge they need, decide how to acquire it, and then manage its distribution.

WE HAVE SPENT A lot of time so far showing you how to examine—through process analysis—the work in your team that is crucial but not sufficient to design a team that can deliver. You must also look at the knowledge required to create value for customers.

Technologies, processes, economic conditions, and customer requirements all change incessantly, but what remains constant is the tremendous power of the minds of the people on your team—to generate ...

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