INTRODUCTION

THE OPPORTUNITY

How do you create an environment that successfully addresses the many challenges that supervisors and employees deal with while producing outstanding performance? The answer is simple: You have to create an environment where everyone is a leader. That is, an environment where everyone works together, takes the initiative, assumes ownership, is willing to deal with difficult issues, and accepts accountability for the team's results; an environment that is in stark contrast with one in which the supervisor tries to get everyone to produce.

This is a fundamental change in the way that most work entities operate. However, as we will show you, such a workplace design will produce better performance and make your work ...

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