Introduction
The “knowledge organization” is structured around information, not hierarchy. For example, Drucker states, “The typical business will be knowledge-based, an organization composed largely of specialists who direct and discipline their own performance through organized feedback from colleagues, customers, and headquarters. For this reason it will be what I call an information-based organization.”13 He often cited two examples of information-based organizations; the modern hospital, which is organized around a patient and a multitude of medical specialties and subspecialties, employed in diagnosing and caring for patients; and the symphony orchestra, which is organized around ...
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