IntroductionLetting Go of a Hopeless Ritual

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The world will not be saved by old minds with new programs. If the world is saved, it will be saved by new minds—with no programs.

Daniel Quinn, The Story of B

If less than 10% of your customers judged a product effective and seven out of 10 said they were more confused than enlightened by it, you would drop it, right? So, why don’t more companies drop their annual job-performance reviews?

Timothy D. Schellhardt, The Wall Street Journal

Throughout our work lives, most of us have struggled with performance appraisal. No matter how many times we redesign it, retrain the supervisors, or give it new names, it never comes out right. Again and again, we see supervisors procrastinate or just go through ...

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