In this chapter
Learn why an effective issue management process is vital to project success
Understand why the project manager is the most important element in the issue management process
Understand the subtle differences between managing risks, issues, and defects
Learn the key principles and best practices for managing project issues
Learn which data points are essential to your issue management system
Understand the limitations of the common Issue Log approach
Projects are dynamic, projects often deal with the “new” and the “leading edge,” and projects involve people. As a result, circumstances are going to change, misunderstandings occur, assumptions don't hold, political agendas collide, problems arise, and risk ...