In this chapter
Understand why project quality starts and ends with the customer
Understand how project quality management is integrated into all aspects of project management
Learn the key principles of managing project quality
Learn the essential tools and techniques for implementing project quality
Review powerful strategies to help improve project quality
Review seven common challenges associated with project quality
Quality is one of the critical success factors for any project and one of the key tenets of modern project management. Yet, project quality is often misunderstood and poorly managed. Why is this?
Suppose a project delivers a technically sound, zero-defect product, but the project is over-budget and ...