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Absolute Beginner's Guide to Project Management by Gregory M. Horine

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Chapter 15. Managing Project Quality

In this chapter

  • Understand why project quality starts and ends with the customer

  • Understand how project quality management is integrated into all aspects of project management

  • Learn the key principles of managing project quality

  • Learn the essential tools and techniques for implementing project quality

  • Review powerful strategies to help improve project quality

  • Review seven common challenges associated with project quality

Quality is one of the critical success factors for any project and one of the key tenets of modern project management. Yet, project quality is often misunderstood and poorly managed. Why is this?

Suppose a project delivers a technically sound, zero-defect product, but the project is over-budget and ...

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