18 Managing Expectations

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In This Chapter

• Learn the essential components for successfully managing stakeholder expectations

• Understand why managing expectations is not the same as managing scope

• Learn the four critical aspects of stakeholder expectations

• Understand why completing a project on-time, on-budget, and within scope does not guarantee success

• Learn why many expectation issues originate during requirements definition

• Review proven guidelines to better requirements definition and management

Do you believe that managing stakeholders’ expectations is nothing more than properly managing project scope? Do you believe that ...

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