CHAPTER 9

MAKING WORK SUSTAINABLE

To ensure that software delivery performance is not achieved through brute force or at the expense of the mental health of your team, our project investigated both burnout on teams and how painful the deployment process is. We measured these because we know they are important issues in the technology industry that contribute to illness, attrition, and millions of dollars of lost productivity.

DEPLOYMENT PAIN

The fear and anxiety that engineers and technical staff feel when they push code into production can tell us a lot about a team’s software delivery performance. We call this deployment pain, and it is important to measure because it highlights the friction and disconnect that exist between the activities ...

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