Chapter 13: Health infrastructure, data sharing, and strategic changes for innovative transformation: Evolution of patient appointment registration call center for urology services in Qatar
Khalid AlRumaihia,b,c; Walid El Ansarib,c,d; Mohamed Arafaa,c,e a Urology Department, Hamad Medical Corporation, Doha, Qatarb College of Medicine, Qatar University, Doha, Qatarc Weill Cornell Medicine—Qatar, Doha, Qatard Department of Surgery, Hamad Medical Corporation, Doha, Qatare Andrology Department, Cairo University, Cairo, Egypt
Abstract
This chapter explores telephone management practices in improving patient access to the urology outpatient department (OPD) at the Hamad Medical Corporation in Qatar. The chapter narrates the evolution of the ...
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