Chapter 9. Forms

We regularly encounter and fill out forms—to apply, register, enroll, order things, and the list goes on. Forms are often poorly designed: overly complicated, nonintuitive, and redundant. As a result, we often make mistakes in completing them. We overlook important elements or mis-enter information and we generally do not enjoy the task. This holds true both on paper and on the Web.

Form design is clearly an area where functionality wins the day. Forms do not need to be visually appealing or cleverly worded; users do not expect to be delighted or entertained. Forms are a device for collecting information, and any enjoyment comes from ease of use and successful completion.

Forms should follow a logical and predictable flow, by ...

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