Focus Areas
CCL’s research has yielded a simple model that is designed to build a culture of accountability (see Figure 1, page 13). The five focus areas are
• support—organizational, supervisory, and work team support
• freedom—the freedom to direct important aspects of the work
• information—access to relevant information needed to do the work
• resources—access to enough resources to do the work
• goal and role clarity—clarity of the goal, responsibility, and consequences of action or inaction
Accountability Scorecard
Rate how well you think your organization and its leaders employ these practices of accountability. The scale ranges from ...
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