PREFACE

The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.—John Foster Dulles

If accountability is so important, why do so many leaders struggle with it?

Why aren’t we getting more of the results we want?

Most important, what can we do to improve?

Working with successful CEOs and leadership teams in a range of industries, I am told repeatedly that holding people accountable is easy to say but often tough to do.

I believe them. The evidence is everywhere. Politicians argue about who will be held accountable for eliminating crushing debt brought on by decades of spending more than saving. Record numbers of CEOs lose their jobs every year because they failed to hold ...

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