9imageThe Transformation of National Stores: A Journey from the Old Control-Based Environment to the New Freedom-Based Workplace

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The steward knocked softly on the door as he slid it open. “Gentlemen, dinner will be served beginning at four-thirty. I just wanted to let you know now so that you can plan accordingly.”

“Thank you very much,” replied Pete. “We’d like to reserve a table for three of us.”

Pete turned to Kip and said, “Remember, Lucy wants to join us.” Kip nodded. “Could you stop by at around five-fifteen, and let us know if there are any tables available, and also let Ms. Lucy Woo know? I don’t know what compartment she’s in,” said Pete. ...

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