Accountability

4Do Incentives Really Motivate People? Or Are They Just a Quick Fix?

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The dining car was crowded and noisy. Some travelers, packed into the booths, were engaged in lively conversations as they ate. Other more solitary passengers were reading newspapers or tapping the keys of their laptop computers as they dined quietly at the tables.

In the near corner was a tall, overweight man in an expensive-looking suit talking on his cell phone through the earpiece attachment. Chomping on an unlit cigar, he spoke loudly enough for the entire car to hear his end of the conversation. “I don’t care what they prefer!” shouted the man in a mocking tone. “Ship ...