Achieving Class A Business Excellence: An Executive's Perspective

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FACT-FINDING—GREG MEETS HIS TEAM

Status quo is the Latin term for the mess we are in now. That tells me we are rewarding effort rather than results.

 

 

 

 

 

The time between Greg’s acceptance of Susan’s offer and his first day with Amalgamated flew by. Greg had to wrap up his responsibilities and train his replacement at Blackstone while absorbing the background information that Susan sent to his home. The more he read, the more excited he became about this opportunity. Blackstone’s President was disappointed about the loss of his Executive Vice President, but knew it was a good opportunity for Greg and was confident that Greg would improve customer service from Blackstone’s worst performing supplier. They parted on friendly terms and agreed to stay in touch.

Greg’s first day at Amalgamated was uneventful. The administrative and legal details were taken care of efficiently, allowing him to spend most of the day reconnecting with Susan and each member of her staff. They all gave him satisfactory answers to the questions he had developed from the material sent to his home. He was eager and well prepared for the first day with his new leadership team.

Stu Tillman, Cosmetics Products President, welcomed Greg on April 2 as warmly as he had in early March. They tentatively agreed on a target date of June 1 for completion of the transition and Stu’s retirement. “I have a lot of confidence in this company and will be holding onto a good deal of stock and options. Your job is to make some ...