Achieving Class A Business Excellence: An Executive's Perspective

3

GREG’S DIRECTIVES

The “enemy” is outside the walls of our buildings, but any outside observer who has heard what I’ve heard would believe that the enemy is inside. That must end now.

 

 

 

 

 

The Leadership Team gathered early on the morning of April 22 and talked quietly in twos or threes until Greg entered the conference room. He invited the team to take their seats.

“I want you to know how much I appreciate your clearing schedules to allow us to meet this morning. I also want you to know just how much I appreciate all the information you’ve been sharing to help get me up to speed quickly. You’ve done everything I’ve asked, and you couldn’t have given me a better introduction to the company. Thanks especially to you, Kari, and to you, Tony, for arranging visits to our key customers and our plants. Those were beneficial trips and really helped me understand how the business is working today.

“As you know, Susan and the Board are expecting great things from us. They expect us to turn the business around quickly. I would like to take it a step further. My vision is that within 10 years, Cosmetics Products will be the largest, most profitable operating division in Amalgamated Consumer Products and one of the top five largest producers of cosmetics products in North America.”

That statement brought the leadership team upright and to the edges of their chairs. Glances were exchanged among Greg’s Leadership Team before there was a consensus of nods and smiles. It was a clearly stated ...