Chapter 7
Inject Fun to
Release Pressure
Rhonda: Have fun while guring out what fun means.
I was a teenager in the eighties, so I was fully subscribed to Cyndi
Lauper’s philosophy that we all just want to have fun. Working
in healthcare is the most satisfying career one can have, but face
it, it is work. ere are things that are frustrating, scary, sad,
and mundane. In developing this culture, we had concentrated
on motivation, servant leadership, employee engagement and
development, accountability, and recognition. It was becoming a
well-rounded culture. You could see the improvements reected in the expressions
on the faces of those you passed in the hallway. It just wasn’t complete yet. We were
working hard together; shouldnt we play hard together, too? All work and no play
make for a very dull existence, right? So, we would play together and have fun, but
it would be fun with a purpose. It amazed me that not everyone wanted to have fun
together. When I mentioned fun sometimes, it was like I had said we were going to
do something bad. It had never occurred to me that I would have to mandate fun!
It has to start somewhere, so I started with my department. Timing was perfect.
Each year there is a week to celebrate the Business Oce employees. It is typically
just a routine celebration of cake and punch with an insignicant branded gift to
commemorate the appreciation. I saw an opportunity to do something big this
year! Business Oce Week was coming up the next month. At the huddle, I asked
the team how they would like to celebrate. I was made aware that in years past all
patient access team members received a gift from the system with a tray of cookies.
I agreed with them that gifts are nice, but I challenged them on what we could do
© 2013 by Taylor & Francis Group, LLC

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