Index
24[7], 88
A
Activities
company’s noncore, 54
customer-centered, 56
customer-support, 48
financial, 111
Lean Six Sigma, 98
procurement, 62
project management and, 74
service transformation, 1
American Heart Association, 54
Application Service Providers (ASPs), 75
B
Basecamp Project Management, 75
Big Data, 86–88
Build and host Web applications, 77
C
Caesars Entertainment Corp, 86
Canadian Imperial Bank of Commerce (CIBC), 64–65
Cash flow, 49
Caterpillar, 60
Challenges, Six Dimensional, 109
CIBC. See Canadian Imperial Bank of Commerce
Citi Bank, 87
Cloud computing, 85
Collaborative Fixation, 21
Communication, 70
Company culture, establishing, 32
Computer Aided Design (CAD), 63
Conducted multivariate tests, 61
Conducting training, 32
Conventional ...
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