Achieving Success in Nonprofit Organizations

Chapter 11

Change Management

Lynda Kilbourne

Lynda Kilbourne (PhD, University of Texas at Austin, 1990) is an Associate Professor of Management at Xavier University. Her teaching specialty is Change Management for undergraduate and graduate students. She researches risk perceptions and safety systems, innovation and change systems, and mentoring. She owns a change consultation firm, Management ­Troubleshooters.

Introduction

Managers are generally hired into an organization that has existed for some time before they arrived. Often their jobs are to maintain the organization’s current operations as they ­exist—­and that may be all they ever need to do, so long as the organization is successful in all ways and the external environment is perfectly ...