Index

Applicant tracking systems (ATSs), 34–35

Aqua by Grandstand, 172

execution, 49–51

insights, 51–52

outcomes, 51

structure, 48–49

Brand Karma technology

development costs, 12

hoteliers and hospitality, 11–12

insights, 13–14

Microsoft project, 11

pricing structure, 12

search algorithms, 10

semantic differences, 10

service levels, 10–11

Brewerkz, 172–173

execution, 97–99

flagship location, 96

Indoor Stadium, 96–97

insights, 99–100

outcomes, 99

Capella’s 24-hour check-in and checkout policy

brand service standards, 15

execution, 15

insights, 16–17

outcomes, 15–16

written service standards, 14

Cayuga sustainable hospitality, 172

community development, 53

global community, 54

hotel associates and guests, 53–54

insights, 57

Lapa Rios Ecolodge, ...

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