LISTENING AND LEADERSHIP
Maria is a smart, successful leader and a likeable coworker. Six months ago, she took on a role with greater responsibility in a new division. To her surprise, she’s having difficulty leading this new group. She is unable to pinpoint the reason for the friction between herself and several of her direct reports, and she’s frustrated that her new group hasn’t jelled. She calls one of her direct reports in to address the issue. Here’s how it goes:
MARIA (as Jim enters her office): Hi, Jim. Thanks for taking a few minutes to talk to me; I really appreciate it. I’ve been sensing some tension among the members of the team, like something isn’t working as well as it should, and I wanted to talk to you about it.
JIM (unsure ...
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