Active Training: A Handbook of Techniques, Designs, Case Examples, and Tips, 4th Edition

In the early stages of a training program, the group needs to see you as a strong leader. Even though all learning does not depend upon you, your active training program requires your professional direction and guidance. Setting appropriate group norms, controlling the timing and pacing of the program, getting the group's attention, communicating your message effectively, and dealing with problem participants are all important aspects of gaining leadership within a training group.

SETTING GROUP NORMS

One of the first steps in gaining leadership of the group is to set appropriate group norms. Consider what behaviors you want to foster within the training and then focus on guiding the group in this direction. Establishing firm ground rules lets everyone understand how the training program will operate and where it will go. Watch out for setting ground rules without enforcing them; model and reinforce the rules continuously throughout the session. Group norms that are firmly established from the outset of the training program help to guide the remainder of the course.

The following group norms have been found to be helpful within an active training environment:

• 1. Encourage participants to express themselves honestly. Let them know the open expression of ideas, concerns, and attitudes is appreciated and will enhance the overall learning process.

Sample script: “Please feel free to ...