CHAPTER 5

Adaptability’s Value Proposition

“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness.” Charles Dickens wrote in A Tale of Two Cities. We often hear this classic reference used to depict two opposing perspectives of a situation. I see how this applies to our experience with COVID-19. Times seemed at their worst with regulations, mandates, restrictions, and limitations. At the same time, we were able to exercise a resilience to achieve greatness with new inventions, creations, ideas, and innovations. If you can see the best of times in the midst of the worst of times, you have something ...

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