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Administrative Assistant's and Secretary's Handbook, 5th Edition by Jennifer Wauson, Kevin Wilson, James Stroman

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Chapter 17

Troubleshooting Computer Problems

There is nothing more upsetting than being in the middle of an important project and having trouble with your computer. Almost every computer user has experienced times when his or her computer didn’t operate properly. Perhaps the computer crashed and lost your work before you saved. Perhaps the computer started running very slowly or wouldn’t turn on at all. In many cases, just turning a computer off and back on does the trick. This process, called rebooting, resets the computer’s memory, processes, and programs.

Sometimes, though, you need to do more than reboot, but you must determine what you should do. Many people are afraid to troubleshoot computer problems; the solutions, however, to some of ...

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