Most users who place orders online will expect some mechanism to allow them to check the status of their orders, usually online. Depending on what your site sells, simply making an email address available for status inquiries might be enough. However, some type of secure order-tracking page will satisfy more people and cut down on support costs.
The OrderHistory.cfm templates from Chapter 21, online, are a great start. You would just need to ensure that the user has a way to see the ShipDate as well as the OrderDate, and you might even add a button the user could use to cancel an order.