CHAPTER 5

Decision Making

Decision making for guidance and direction is only as good as implementation

Summary

Decision making is the management of ambiguity to provide guidance and direction to others so that they know what to do and are empowered to implement. Decision making can be difficult and there is often a reluctance to make decisions with a tendency to wait for others to decide. Making a decision is a matter of following a process with the required rationalization and management of ambiguity. A decision achieves the required outcomes because of the implementation and the necessary response to changes as needed. The decision to form an emergent behavior and the decision making within the emergent behavior as part of change management ...

Get Adoption and Adaption in Digital Business now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.