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Advanced Case Management with IBM Case Manager by Monique Ruggiero, Mike Prentice, Balunaini Prasad, Michael Oland, Tom Ko, Michael Kirchner, Wei-Dong Zhu

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Integration with IBM Content Analytics
IBM Content Analytics helps gather and mine unstructured and structured data to gain actionable insights that improve or enhance business operations. IBM Case Manager can use the natural language processing techniques of Content Analytics to discover patterns, trends, and correlations between various cases. These discoveries help the case workers and executives with insights into their business and an opportunity to respond with appropriate actions.
This chapter includes the following sections:

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