Advanced Case Management with IBM Case Manager

Typical case management applications

This chapter addresses some of the typical solution patterns, in various industries, where case management can be used. It also explores a case management application example and the complaint management application in greater detail.

This chapter contains the following sections:

•Typical applications

•Complaints management example use case

2.1 Typical applications

As described in 1.1, “Case management overview” on page 4, some solutions are better-suited for case management than for other ...