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Advanced Case Management with IBM Case Manager by Guillermo Rios, Juan Felipe Ospina, Seema Meena, Mike Marin, Johnson Liu, Bob Jackson, Brian Benoit, Wei-Dong Zhu

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Typical case management applications
This chapter addresses some of the typical solution patterns, in various industries, where case management can be used. It also explores a case management application example and the complaint management application in greater detail.
This chapter contains the following sections:
2.1 Typical applications
As described in 1.1, “Case management overview” on page 4, some solutions are better-suited for case management than for other technologies. ...

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