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Advanced Case Management with IBM Case Manager by Guillermo Rios, Juan Felipe Ospina, Seema Meena, Mike Marin, Johnson Liu, Bob Jackson, Brian Benoit, Wei-Dong Zhu

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Designing case management solutions
This chapter describes how to design solutions with IBM Case Manager. It covers the various approaches, alternatives that are available, and key considerations. The Complaint Management example is used to show the design process.
This chapter is intended to help the solution designer to plan and design a solution. It describes design principles and gives an overview of the range of tools and features that can be used to build an IBM Case Manager solution.
This chapter includes the following sections: ...

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