Chapter 1. Do It Right With Best Practices

You're excited; your client is excited. All is well. You've just launched the client's latest website, and it's fantastic. You've put in hours of sweat and tears, tweaking every little detail of the design—expanding menus, interactive Ajax, all the latest bells and whistles. It looks good, works perfectly, and everyone's partying. But a week later disaster begins. The client phones in a panic; it seems they've been getting calls from some customers who can't get past the home page, and others are having problems with some aspects of the feedback form—but it works fine for you and the client. Other people have been calling and complaining that the site is taking too long to download each page, even though ...

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