Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
–Peter F. Drucker
The fourth chapter of the Advanced Level Syllabus – Technical Test Analyst is primarily concerned with non-functional testing as defined in ISO 9126. In the previous ISTQB Advanced syllabus, we called these topics quality attributes.
In this chapter there are four common learning objectives that we will be covering in each ...