Advances in Business, Operations, and Product Analytics: Cutting Edge Cases from Finance to Manufacturing to Healthcare

15. Redesigning Pittsburgh Port Authority’s Bus Transit System

Ersin Körpeolu and Fatma Kılınç-Karzan, Carnegie Mellon University

Introduction

Allegheny County Port Authority is the main organization that oversees public transportation in Allegheny County and the city of Pittsburgh. The Port Authority’s 2,400 employees operate, maintain, and support bus, light rail, incline, and paratransit services for nearly 230,000 daily riders. It is the second largest such system in Pennsylvania and the eleventh largest in the United States.

Due to a statewide transportation funding crisis, the Port Authority is facing the largest budget cut in the agency’s ...