Proposal and application of a framework to measure the degree of maturity in Quality 4.0: A multiple case study
Camila Garmes Armani1, Karina Fernandes de Oliveira1, Igor Polezi Munhoz2 and Alessandra Cristina Santos Akkari1, 11Science and Technology Center of Mackenzie Presbyterian University, Campinas, Brazil, 22Federal Institute of Education, Science and Technology of Sao Paulo (IFSP)—Pirituba Campus, Sao Paulo, Brazil
Abstract
Faced with the Fourth Industrial Revolution, the organizational environment will undergo profound changes in scale, connection, and complexity of the value chain. In this scenario, quality management takes a central role due to rising customer expectations, global competition, and digital transformation ...
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