Advisory Leadership: Using the Seven Steps of Heart Culture to Create Lasting Success for Any Wealth Management Firm

Chapter 3 Compassion Unlocking the Secret to a People-First Culture

Some firms have figured out that the secret to a successful culture is to put people first. What does that mean, exactly?

It means that a firm is intentional about considering the individual needs of its employees because it wants a workforce of happy, passionate, loyal people who feel valued, respected, and heard.

Now, I don’t think any business owner intentionally disregards company culture, but the biggest issue I have seen is that some leaders don’t know much about the people who work for them. Some of the biggest missteps—failing to develop potential employees and not rewarding and recognizing achievements—are the result of being unaware or from miscommunications that can easily be remedied.

Ask yourself how well you know your employees. I know as firms grow it gets more and more difficult to remember spouses’ and children’s names and personal interests. But just like it’s a leader’s job to know an employee’s personal work goals, it’s just as important to know their personal life goals and what motivates them both at work and at home.

If that seems like a tall order, you are right! That’s why I am an advocate for using technology to help you keep your mind organized.

For example, financial advisors rely on their client relationship management (CRM) system to keep track of all of the details pertaining ...