Agents of Change: Managing the Introduction of Automated Tools

Table of contents

1. Title Page
2. Copyright Page
3. Contents
4. Foreword
5. Preface
6. Acknowledgments
7. 1 Assessing the Need
8. 2 Selecting the Candidate Products
9. 3 Evaluating the Products
10. 4 Presenting the Product to Upper Management
11. 5 Presenting the Product to Your Users
12. 6 Gathering Information
13. 7 The Interproject Team
14. 8 Planning the Implementation
15. 9 Standards and Naming Conventions
16. 10 Implementing Change
17. 11 Finishing the Implementation: Following Up
18. 12 Finishing the Implementation: Averting Disasters
19. 13 Finishing the Implementation: Measuring the Benefit
20. 14 Finishing the Implementation: Handling Success
21. Bibliography
22. Index