Agents of Change: Managing the Introduction of Automated Tools

11Finishing the Implementation: Following Up

This is the phase that in reality never ends; there will always be new users to train, new systems to incorporate, and new management to sell. However, time is finally a friend, and that fact has to do with the phenomena of inertia and momentum. There is a natural tendency to continue almost anything that has been established as an important way for us to be spending our time and effort. It is much easier to persist at a current endeavor than to stop and seriously consider whether or not this is still a valid way to proceed. The act of questioning makes us very uncomfortable because we may discover that whatever we are doing is no longer meaningful. Then we are faced with the possibility that we are ...