12Finishing the Implementation: Averting Disasters

Although the most difficult tasks of the change process are behind you, there exist, as a natural consequence of success, some very powerful obstacles that you must overcome. In the last chapter we described the phenomena of inertia and momentum, and we indicated that as the change process progressed, so would the momentum progress. Moreover, we suggested the real possibility that while momentum is favorable, it can also gain too much force. Remember the pitfall of too much too soon; that is something you must guard against throughout the entire implementation of the productivity improvement.

As the product gains in popularity, there will be more and more people who are willing to experiment ...

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