This chapter covers the following topics:
• the nature of stakeholders;
• the multi-skilled team: the T-shaped professional; the generalising specialist;
• customer categories;
• stakeholder engagement;
• stakeholder categories, roles and perspectives.
Effective business analysis requires ongoing engagement with stakeholders across a range of roles and disciplines. This requirement is likely to apply irrespective of the characteristics of the project and the approach to be taken to the work. However, the adoption of agile places particular demands upon both analysts and stakeholders because of the collaborative and iterative approach to the development and delivery of solutions. In this chapter ...