Chapter 10. Change Management
Change management is a broad function that helps us plan, review, and communicate many different types of planned and emergency (unplanned) system modifications. Changes may be bugfixes or new features and can range from a trivial configuration modification to a huge infrastructure migration. The goal of change control is to manage all changes to the production (and usually QA) environments. Part of this effort is just coordination, and that is very important. But part of this effort is also managing changes to the environment that could potentially affect all of the systems in the environment. It is also essential to control which releases are promoted to quality assurance (QA) and production. Change control can ...
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