Chapter 11. IT Operations

The IT operations organization is responsible for maintaining a secure and reliable production environment. In large organizations, operations often resembles a small army with too many divisions to navigate that is also often held responsible when things go wrong. Developers, working on the bleeding edge of technology, often regard their colleagues in operations as lacking technical skills and ability, which is true in so far as operations resources tend to focus more on the day-to-day running of the systems. In this chapter, we will discuss how to create an effective IT operations group that is aligned with your agile ALM.

11.1 Goals of IT Operations

The goal of IT operations is to ensure that your production systems ...

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