September 2003
Intermediate to advanced
336 pages
10h 11m
English
When selecting metrics for control of a system, it is essential to focus on simplicity and relevance to the system goal. Metrics should ideally be self-generating and should provide leading or predictive indication of the system performance rather than lagging or reactive performance [Reinertsen 1997, pp. 197–217].
In the case of the software production system, it is important that the production metrics reflect and support the financial metrics from Chapter 2. Production metrics must be driven from economics. If the process control metrics do not directly relate to the economics and financial goals of the system, then they are not appropriate.
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