Chapter 14. Operations Review


The purpose of a monthly operations review is to create a culture of openness and trust, to share a common understanding of the issues confronting management and staff, and to debate the opportunity for improvements. It is a learning opportunity, vital to the health of a learning organization. An operations review is designed to surface issues so that management and executives can do their jobs and help to remove obstacles before they impact the financial performance of the business. An operations review is not simply a forum for delivering good news. Issues should be surfaced not concealed, disguised, or shrouded in a sea of meaningless data.

The operations review is not intended as a control mechanism. ...

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