CHAPTER 3
The Performance Consultant’s Toolkit
Over and over, we shall see that only when we have made a proper analysis of accomplishments and their measures will we have any sensible reason to concern ourselves with behavior.
—Thomas F. Gilbert1
As an agilist working out of an internal support function, the performance consultant is the product owner. The performance consultant learns from Scrum, SAFe, and other Agile frameworks the importance of backlog refinement and prioritization, so that items of the highest value to the customer are done first. Conversely, the product owner in traditional Agile fields such as software engineering can learn from the performance consultant. The what of the product owner is clear, but there is a gap in the ...
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