CHAPTER 13: WASTE MANAGEMENT

What is waste management?

Waste in an organisation can take many forms. It can be an overt waste of:

  • budget funds (e.g. equipment that is purchased, but is never used)
  • skilled resources (e.g. a product that staff dedicated eight months of their time to, which did not meet the needs of the marketplace)
  • available time (e.g. staff spending three months developing a discussion paper, leaving them only one month to act on the resulting decision).

Or it can be a much more subtle waste of finances, skilled resources and available time by having:

  • products and services that are ‘over-delivered’ to provide more than the target audience needed (or even wanted)
  • employees who are in a ‘holding pattern’, waiting on input from ...

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