April 2014
Intermediate to advanced
390 pages
7h 14m
English
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INTRODUCTION
In the past three decades, service delivery has moved from the ‘bricks-and-mortar’ shop front to the home telephone, to the Internet, to the cell phone. Consumers have come to expect convenience, rapid response times and ubiquitous 24/7 access to the services that they need – and there does not appear to be any slowdown in the number of delivery channels and services that are – and will be – available to these consumers in the future.
The challenges of ubiquitous service delivery are compounded by the availability of technologies (most notably, the Internet) which move consumers to a global marketplace. Organizations realize that they are no longer competing against two other local providers, or even ten other national providers ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.