“How was your climbing trip last weekend?” Herman asked as Maya answered the phone.
“Great. I redpointed a 5.12b and flashed an 11a,” Maya responded.
“I don’t have a clue about what you just said, but I’ll assume it’s good. I’ll stick to golf,” said Herman. “Now tell me about employee performance. With a flexible project management system like APM, how do I measure performance?”
“Well, my basic rule is measure effective effort, not conformance to the plan. The best example of this is a story my uncle told me. He played basketball for John Wooden at UCLA. According to him, Coach was an incredibly competitive man who wanted to win, but he never talked about winning. He focused on effort. ...