0. Unknowable and Incommunicable

This introductory chapter sets up two questions: “Can you ever know what you are experiencing, and can you ever communicate it?” The short answer, “No, you can’t,” creates the basic dilemma that this book addresses.

If you can’t know what you are experiencing, how can you reflect on projects, and how can you form recommendations for doing better? Both spending time on irrelevant factors and overlooking important factors will hurt you. This inescapable problem faces every person who is trying to work better: methodologist, researcher, and practitioner alike.

Knowing that perfect communications are impossible relieves you of trying to reach that perfection. Instead, you learn to manage the incompleteness of communication. ...

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