Chapter 2

Agile Methods + UX = Agile UX



Just as Agile is a really big term that can refer to the values, the manifesto, and all of the process that emerged from the movement, user experience is also a broad and sometimes controversial term. The formal definition that the Nielsen Norman Group uses (“User Experience: Our Definition,” n.d.) is

“’User experience’ encompasses all aspects of the end-user’s interaction with the company, its services, and its products. The first requirement for an exemplary user experience is to meet the exact needs ...

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